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No, as a company you can offer the bicycle plan to your colleagues free of charge.
When an employee with an active lease leaves the company, the agreements contained in the addendum take effect. This document is entered into by each employee before the lease bike can be selected. We provide an example of the addendum. This states, for example, that the colleague who leaves the company must make a net payment for the remaining lease installments. In this construction, your company pays off the remaining instalments to the lease company. If your company does not want to include this condition, we facilitate three options for the company where you work in order to minimise your risk:
To support you throughout the journey, we have developed a digital platform that you can use for free. Here you can manage all processes and let all parties (the company you work for, all employees and the bicycle store) come together to arrange everything. The administration is also a breeze: you can arrange most things with one push of a button. Of course we are always there for you if you have any questions about the platform, so that you can enter the leaseplan without any worries.
After 36 months, the employee is given the first opportunity to take over the bike for the then valid value in economic traffic (approximately 20% of the purchase price). The employee will receive more information about this 3 months before the end of the lease contract. The employee will receive the takeover offer 6 weeks before the contract expires. If the employee chooses to take over the bike, they will pay the takeover price directly to Lease a Bike.
The employee can also choose to return the bike free of charge.
First you add 7% of the (recommended) retail price of the bicycle to the income of your cycling colleague. Then you deduct wage (income) tax from this. This is also shown on the paycheck.
Example:
Suppose the new price of the chosen bicycle is € 2,500 and the yearly (annual) addition is € 175. If you divide this amount by 12 (months), you arrive at € 14.58 of addition per month. You add this amount to your gross income. This means that each month tax is also paid on this amount. If you then calculate this again, that extra tax comes down to about € 5 per month.
If your organization cannot or will not pay the full lease amount, the employee leasing the bicycle can voluntarily offset ('exchange') the lease costs and the service and insurance package against the gross salary. The gross salary then decreases slightly, which also means that there is less tax to pay. This way the gross/net benefit has advantages, which even without a contribution from the employer can be up to 35% tax advantage over a private purchase.
We offer all types of bicycles, which is well over 200! From e-bikes to granny bikes and mountain bikes to electric cargo bikes.
With over 1100 affiliated bike stores, there is always one that is near you. You can go to the local bike store around the corner, but also to one of the specialty stores across the country. For purchase and maintenance. This way your colleagues can get on their bicycles without a care in the world. Check our dealer locator for all connected bike stores.
For your convenience, all new lease contracts take effect as of the first day of the month. Even if your colleague picks up the bicycle before that time. This is because we make a distinction between the day of issue and the start date of the contract:
If your company pays the entire amount, you only need to process the addition in the paycheck. If your company makes a contribution or only facilitates the lease, you process both the addition and the monthly lease amount in the paycheck records.
Our goal is to make it as carefree as possible for (unburden/easy) you. That's why we provide all our bikes with standard all-risk insurance and 24/7 roadside assistance. In addition, your colleague can choose between the following maintenance packages at a competitive rate:
The exact insurance amount depends on the price of the bicycle. The monthly service and insurance costs are included in the lease price.
Each company can create and design its own lease plan. To give you an idea of what that might look like, we give three examples:
In sum, your cycling colleague could be dealing with two expenses:
The untaxed allowance can be combined with the lease bike. This is how it works:
For commuter kilometers with the lease bicycle there is no right to the untaxed kilometer compensation. But for the kilometers covered by other means of transport - such as your own car or public transport - you may continue to pay the kilometer compensation.
Example:
Suppose that before the bike plan, your colleague went to work five days a week by private car. They received an allowance for this. Now that the colleague has a lease bike, they cycle to work two days a week and three days a week use their own car. This means that you can continue to pay a kilometer allowance for three days a week. As a company, you can of course reinvest the two days of allowance in the lease amount at no cost, which means the company employee pays a lower monthly amount.
Absolutely! The bike plan has recently become fiscally lucrative for self-employed people too. The monthly lease amount is a business expense. These costs and expenses result in a lower profit. This in turn provides a tax advantage.
Take the e-bike: the average purchase price nowadays is around € 3,000. With a bike plan, you pay this amount divided into monthly amounts. This leaves more room for other investments.
You can easily combine the untaxed allowance per kilometer with the lease bike. This is how it works:
You are not entitled to the untaxed kilometer compensation for commuter kilometers with the lease bike. But for the kilometers you travel by other means of transportation - such as your own car or public transport - you may continue to pay the kilometer compensation.
Example:
Before the bike plan, you commuted to work five days a week in your own car. You received a kilometer allowance for this. Now that you have a leased bicycle, you cycle to work two days a week and three days a week by private car. This means that you can continue to receive an allowance per kilometer for three days a week.
First you add 7% of the retail price of the bicycle to your income. Then other costs are deducted from this.
Example:
Suppose the new price of the chosen bicycle is € 2,500 and the yearly addition is € 175. If you divide this amount by 12 (months), you arrive at € 14.58 of addition per month. You add this amount to your gross income. This means that each month tax is also paid on this amount. If you then calculate this again, that extra tax comes down to about € 5 per month.
Yes, as a director-major shareholder, you are also legally allowed to use the business lease bike scheme. The application process works the same as for a self-employed person and an employer. Through this link, you can sign up easily and free of charge with your own entity. The monthly lease amount can be offset against any salary or included as a business expense. The advantage is that less tax is paid on wages or profits.
Indeed, as a self-employed person, you also have the option to purchase a bicycle on your business. In the case of a business purchase, the bicycle is counted as business assets and appears on the balance sheet (from €450 purchase value). The tax advantage of buying vs. leasing is, in most cases, the same. For the following reasons, self-employed people choose to lease a bicycle on a business basis instead of buying it on a business basis:
Absolutely! It is also interesting for self-employed people to get a lease bicycle. Would you like to know more? Click here for more information or send your question to us via the contact form.
To support you throughout the journey, we have developed a digital platform that you can use for free. Here you can manage all processes and let all parties (the company you work for, all employees and the bicycle store) come together to arrange everything. The administration is also a breeze: you can arrange most things with one push of a button. Of course we are always there for you if you have any questions about the platform, so that you can enter the leaseplan without any worries.
You can register your business via our website in just five minutes. Once we receive your registration, we will run a credit check. We'll get back to you with the response within two business days. After approval you will receive the terms and conditions, which can be signed digitally. Then you get access to our online platform, activate your account and automatically receive the Lease a Bike order code to choose your bike at the local bike store.
The lease runs for 36 months.
After 36 months, you’ll get the option to take over the leased bike from us for about 15% of the purchase price.
How annoying! Unfortunately this can happen. If your bike is stolen, first report it to the police. It is important that you have both original keys in your possession and that you include the frame number in the report. You can find this number via our platform.
After reporting the theft you go to your Lease a Bike store to fill out a theft form together. This is a digital form that the bike store can find in the platform. The bike store will then request a new bike for you. And in the meantime, you will receive a comparable rental bike - as quickly as possible - for a maximum of seven days. Your contract continues. In case of theft there is no excess, except for a racing or mountain bike. For these bikes, the excess in the event of theft is 10% of the new value.
Do you have a Speed-Pedelec leased bicycle? Then it is necessary to indicate on the report that it is a Speed-Pedelec vehicle. It is mandatory to include the license plate number.
If you notice that you have damage to your bicycle, make an appointment with your Lease a Bike store as soon as possible to fill in a damage form together. This is a digital form that the bike store can find in the platform. After approval, the bike store will repair the damage on the spot. If that doesn’t work, you will be given a comparable replacement bike for a maximum of seven days. Your contract continues as usual. An excess of €25 applies to any damage, except for racing and mountain bikes. For these bikes, the excess is € 50 per claim.
If you have been involved in an accident and there is a third party involved, you can call in the personal injury assistance of DAS. They can hold the insurer of the party that caused the accident liable on your behalf and claim the material and immaterial damage.
Check Das lets injury for more information, or contact the personal injury helpdesk of DAS:
T: 020-6517215
Good to know, they work on a no cure no pay basis. This means that they collect the costs from the insurer of the person who caused the damage. You therefore run no financial risk.
Tip: have you been involved in an accident? Take pictures of the situation and write down the contact details of the other party (parties).
Within each service and insurance package is 24/7 repatriation service included. If you break down on the road you can call the number below and you will be assisted. Please indicate clearly that you have a lease bike from Lease a Bike. The breakdown assistance team provides repatriation throughout the Netherlands and Belgium. From the place where you were stranded to your local Lease a Bike store. If the bike store is not open at that time, you will be taken home.
The phone number of the breakdown assistance team is: 088-1121776.
No, you don't have to. You can visit any Lease a Bike bike store for service and maintenance.
Using the frame number of your bike, the bike store employee can directly deduct the cost of maintenance from your annual budget.
When your bike needs servicing, you can contact a Lease a Bike bike store. By phone or email you can schedule an appointment at your convenience. There are also a number of bicycle stores that offer the possibility to schedule a service online.
Important: Please indicate clearly that it is a lease bike via Lease a Bike and have the contract ID and frame number of your bike ready.
*All service packages include All-risk insurance on damage and theft. And 24/7 repatriation service.
Tip: In the calculator you will find under ''compare service packages'', an extensive overview with the contents of the different service packages.
The service packages include repairs, annual maintenance and/or service work caused by wear and tear that affect the user safety or proper functioning of the lease bike.
Tip: In the calculator you will find under ''compare service packages'', an extensive overview with the contents of the various service packages.
Service, including roadside assistance, is included in the fixed lease price. If your bike is repaired on the spot by ANWB roadside assistance and you have paid for this, you can use this form to claim the costs incurred from us, provided your budget is sufficient.
With 1,500 affiliated bike shops, there is always one near you. You can go to the local bike shop around the corner, but also to specialist shops throughout the country. For purchase and maintenance. This way, you can always get on your bike without a care in the world. Check our dealer locator for all affiliated bike shops.
First you add 7% of the retail price of the bicycle to your income. Then you deduct wage (income) tax from this. This is also shown on the paycheck.
Example:
Suppose the new price of the chosen bicycle is € 2,500 and the yearly addition is €175. If you divide this amount by 12 (months), you arrive at €14.58 of addition per month. You add this amount to your gross income. This means that each month tax is also paid on this amount. If you then calculate this again, that extra tax comes down to about € 5 per month.
Our goal is to make it as carefree as possible for you. That's why we provide all our bikes with standard all-risk insurance and 24/7 roadside assistance. In addition, you choose between the following maintenance packages at a competitive rate:
The exact amount for insurance depends on the price of the bicycle. The monthly service and insurance costs are incorporated into the lease amount. The maintenance package includes maintenance, repairs and service work caused by wear and tear (including tires).
We offer all types of bicycles, which is well over 200! From e-bikes to granny bikes and mountain bikes to electric cargo bikes.
As of Oct. 1, 2022, the acquisition price will change from 15% to 20% for all leases entered into after Oct. 1, 2022. In brief:
This change only affects all new contracts after Oct. 1, 2022;
Nothing will change for existing lease contracts;
Did you order your bike before October 1, 2022 and was your order code entered by the bike store? Then the 15% acquisition price applies to you;
Because the residual value (acquisition price) goes up, the lease costs go down;
For more information click here.
Want to know what the lease bike will cost you after October 1, 2022? Click here.
If your organization cannot or will not pay the full lease amount, you can voluntarily offset ('exchange') the lease costs and the service and insurance package against the gross salary. The gross salary then decreases slightly, which also means that there is less tax to pay. This way the gross/net benefit has advantages. Depending on which tax bracket you're in, you can save up to 35% compared to buying a bicycle privately. If your employer also makes a contribution to the lease amount, you save up to 80%!
You can easily combine them with the lease bike. This is how it works:
For commuter kilometers with the lease bicycle you don’t have a right to the untaxed kilometer compensation. But for the kilometers covered by other means of transport - such as your own car or public transport - you may continue to receive the kilometer compensation.
Example:
Suppose that before the bike plan, you went to work five days a week by private car. They received an allowance for this. Now that you have a lease bike, you cycle to work two days a week and use your car three days a week. This means that you can continue to pay a kilometer allowance for three days a week. Your employer can reinvest the two days of allowance in the lease amount at no cost, which means you would pay an even lower monthly amount.
With over 1100 affiliated bike stores, there is always one that is near you. You can go to the local bike store around the corner, but also to one of the specialty stores across the country. For purchase and maintenance. This way you can get on their bicycles without a care in the world. Check our dealer locator for all connected bike stores.
Lease a Bike offers four service and maintenance packages at a competitive rate. In addition, we automatically include all-risk insurance for you. Whichever package you choose, the costs are included in the lease price. This can therefore be deducted from your gross salary. Amazing right?
The annual budget available for service and maintenance per package is:
Please note: the budget for the Basic, Standard and Speed-pedelec packages is annual. It is not possible to carry over remaining amounts to the new year.
Absolutely! For a lease bike, accessories can be leased along for 15% of the recommended retail price. The gross/net benefit therefore also applies here. However, this only applies to accessories that can be attached to the bike, such as a different saddle, panniers, crate or new pedals. Exceptions to this rule are a helmet and chain lock. For other "loose" accessories, such as a rain suit, bike computer, this advantage does not apply and they can therefore not be leased.
Keep in mind that you lease any accessories directly along with your bike. As soon as you leave the store with your new bike, the lease contract is activated. After that, no more accessories can be added.
The bottom line is that you may be dealing with one expense:
Absolutely! If the company where you work facilitates the lease bike plan and therefore does not make a monthly contribution, you may pay your monthly costs from your gross salary. This is called voluntary exchange. The ‘Belastingdienst’ (tax authorities) have specified this in the so-called cafeteria plan. Through this construction, your gross salary is temporarily reduced by the monthly lease amount.
If you agree with the company where you work that you will voluntarily exchange your gross salary, you will make arrangements together about how this will be handled in the payroll system and whether it will affect your pension, vacation allowance, bonus or thirteenth month. In our experience, a lease bike does not usually affect this.
In practice, we see that all employers ensure that this has no impact on the aforementioned issues.
A lease bike can have an impact on the amount of an employee's mortgage. An employee (as opposed to someone who is self-employed) does not get a BKR listing. However, it can have a small impact on the amount of the mortgage.
An explanation:
The lease company and the company have a business agreement for leased bicycles, which in principle works just like a lease car.
This means that the mortgage (and possibly other things like rent allowance) is calculated on an amount of €38,800. This of course has an impact on the amount that can be loaned.
After the lease term has expired, you can take over your lease bike from us for about 20% of the new value. The exact price depends on the condition of your bike after 36 months.
Would you rather return the bike? No problem. We'll take it back free of charge. No small print, no worries!
Yes. The company where you work determines the maximum amount. It is important that this is respected.
If you are looking for a bicycle that is more expensive than the maximum amount specified by the company where you work, you will unfortunately not be able to pay the difference yourself. If you do have your sights set on a more expensive bike, you should contact your HR department to discuss the possibilities.
Good to know: even if the company where you work 'merely' facilitates the bike plan, a company bicycle is up to 35% cheaper than a private purchase! This has to do with the fiscal advantage of a company bicycle.
Yes this is possible, but it is good to keep two things in mind:
1. The bike is insured for the sale price. If you trade in your bike, the sale price is lower. This means that if your bike is stolen you will not be able to get the same bike in return.
2. It is more profitable for yourself to arrange this outside the platform. Suppose the value of the bicycle is €500. You then factor this in as a discount on your lease price. Although this reduces the lease price, it is not proportionate to the €500 because you have no gross/net benefit over the €500. It is therefore smarter to get the €500 in cash from the bike store and put the bike on the lease for the full price.
A lease contract is always entered into for 36 months. It may happen that you leave prematurely, when that happens there are a number of options:
1. You find a colleague who wants to take over the existing lease contract
The contract continues and you do not have to pay the remaining lease terms.
2. The contract is terminated prematurely
If you decide to leave or your contract is not extended, there are two options, namely A) take over the bicycle + pay the remaining lease terms or B) do not take over the bicycle + pay the remaining lease terms. These options are described below. The remaining lease terms are without the costs of the insurance and service and maintenance package.
A. You choose to take over the bicycle.
In that case, you pay the remaining lease terms plus the takeover price (approximately 20%) net in one go.
Example: You choose a bicycle of €2500 to €90 gross per month (see your own monthly amount on your lease contract in the platform) and decide to leave your employment on your own initiative after 24 months. You choose to take over the bicycle. Your employer buys out the contract by paying off the remaining lease terms minus service and insurance (+-€23 per month). Your employer then sells the bicycle to you for 12 x €67 = €804 + €500 (20% of the new value) = €1,304.
B. You choose not to take over the bicycle and return it.
In this case, you are responsible for paying the remaining lease terms. Your employer buys out the contract for the remaining terms. Your employer then deducts this from your net salary. In line with the example above, this amounts to a deduction of: 12 x €67 = €804.
How annoying! Unfortunately this can happen. If your bike is stolen, first report it to the police. It is important that you have both original keys in your possession and that you include the frame number in the report. You can find this number via our platform.
After reporting the theft you go to your Lease a Bike store to fill out a theft form together. This is a digital form that the bike store can find in the platform. The bike store will then request a new bike for you. And in the meantime, you will receive a comparable rental bike - as quickly as possible - for a maximum of seven days. Your contract continues. In case of theft there is no excess, except for a racing or mountain bike. For these bikes, the excess in the event of theft is 10% of the new value.
Do you have a Speed-Pedelec leased bicycle? Then it is necessary to indicate on the report that it is a Speed-Pedelec vehicle. It is mandatory to include the license plate number.
If you notice that you have damage to your bicycle, make an appointment with your Lease a Bike store as soon as possible to fill in a damage form together. This is a digital form that the bike store can find in the platform. After approval, the bike store will repair the damage on the spot. If that doesn’t work, you will be given a comparable replacement bike for a maximum of seven days. Your contract continues as usual. An excess of €25 applies to any damage, except for racing and mountain bikes. For these bikes, the excess is € 50 per claim.
If you have been involved in an accident and there is a third party involved, you can call in the personal injury assistance of DAS. They can hold the insurer of the party that caused the accident liable on your behalf and claim the material and immaterial damage.
Check Das lets injury for more information, or contact the personal injury helpdesk of DAS:
T: 020-6517215
Good to know, they work on a no cure no pay basis. This means that they collect the costs from the insurer of the person who caused the damage. You therefore run no financial risk.
Tip: have you been involved in an accident? Take pictures of the situation and write down the contact details of the other party (parties).
Within each service and insurance package is 24/7 repatriation service included. If you break down on the road you can call the number below and you will be assisted. Please indicate clearly that you have a lease bike from Lease a Bike. The breakdown assistance team provides repatriation throughout the Netherlands and Belgium. From the place where you were stranded to your local Lease a Bike store. If the bike store is not open at that time, you will be taken home.
The phone number of the breakdown assistance team is: 088-1121776.
No, you don't have to. You can visit any Lease a Bike bike store for service and maintenance.
Using the frame number of your bike, the bike store employee can directly deduct the cost of maintenance from your annual budget.
When your bike needs servicing, you can contact a Lease a Bike bike store. By phone or email you can schedule an appointment at your convenience. There are also a number of bicycle stores that offer the possibility to schedule a service online.
Important: Please indicate clearly that it is a lease bike via Lease a Bike and have the contract ID and frame number of your bike ready.
*All service packages include All-risk insurance on damage and theft. And 24/7 repatriation service.
Tip: In the calculator you will find under ''compare service packages'', an extensive overview with the contents of the different service packages.
The service packages include repairs, annual maintenance and/or service work caused by wear and tear that affect the user safety or proper functioning of the lease bike.
Tip: In the calculator you will find under ''compare service packages'', an extensive overview with the contents of the various service packages.
Service, including roadside assistance, is included in the fixed lease price. If your bike is repaired on the spot by ANWB roadside assistance and you have paid for this, you can use this form to claim the costs incurred from us, provided your budget is sufficient.
With 1,500 affiliated bike shops, there is always one near you. You can go to the local bike shop around the corner, but also to specialist shops throughout the country. For purchase and maintenance. This way, you can always get on your bike without a care in the world. Check our dealer locator for all affiliated bike shops.
By filling in the registration form on the website. After this we will receive all information needed to partner up. The moment everything is ready and accepted, you will receive a message in your mailbox to confirm your account.
Yes! After you are registered via our registration form on the website, we will create an account for you. Once this has been created, you will receive an email to confirm your account.
How great that you want to register with Lease a Bike! By filling in the form on the website, Lease a Bike will receive all the information and Lease a Bike will get to work for you. You will hear within 4 weeks whether you will be added to our network as a dealer!
Yes! After you have registered via the registration form on the website, Lease a Bike will create an account for you. Once this has been created, you will receive an email to confirm your account.
Using the Lease a Bike platform is free of charge.
You can easily sign up for the Lease a Bike newsletter via https://www.lease-a-bike.nl/en/contact.
You can log in in two ways:
The first time you log in via the activation link that you received by e-mail. If there is too much time between creating your account and your first login attempt, you must – for cyber security reasons – request a new link by requesting a new password (‘Forgotten password’).
Our platform is fully set up in accordance with the provisions of the General Data Protection Regulation (GDPR). Would you like to know more about this? Send your question to contact@lease-a-bike.nl
Take the following steps for a new customer:
Step 1: Log in
When a customer comes for a new lease bike, it is important to always log in to the platform first
Step 2: Customer arrival
The customer arrives with an email with information for leasing a bike:
• Order code
• Bicycle lease guidelines
Step 3: New contract
a) In the portal you will see “contracts” on the left in the menu. There you will see an overview of the contracts. Click on “new contract” and enter the customer’s order code.
b) Agree to the guidelines after entering the code.
Step 4: Processing
a) Enter the selected bike and the service & insurance package.
b) The customer receives and confirms the transfer agreement and receives a PIN code. Enter the PIN code, frame number and battery number if applicable and check his/her ID. Done!
To create a new customer (contract), log in to your own platform environment. And you need the six-digit order code that the customer received after approval from the employer. With that order code, you can enter this customer in the digital platform as a new contract.
Yes. Your customer's company determines the maximum price of the bike. It is important that this is adhered to. When you enter the customer's order code in the platform, we also ask you to confirm this maximum amount, so that nothing can go wrong.
If the customer has his eye on a bike that is more expensive than the prescribed maximum amount from the company, the customer can unfortunately not pay the difference. If the customer still has his mind set on a more expensive bike, the customer can enter into a conversation with the company to discuss the possible options.
Certainly! For a lease bike, accessories may be leased for 15% of the recommended retail price. You can add these in the digital platform when drawing up the contract.
Leasing accessories is only possible for accessories that can be attached to the bike, such as a different saddle, bike bags, crate or new pedals. Exceptions to this rule are a helmet and chain lock. This advantage does not apply to other 'loose' accessories, such as a rain suit, bike computer, and they cannot be leased.
Please note that any accessories you may have are leased directly with the bike. As soon as the customer leaves your store with the new bike, the lease contract is activated. After that, no more accessories can be added.
Our advice is to do so. This way you can easily contact your customer if necessary.
It is possible that the brand is not in the selection. At that moment you can contact Lease a Bike and they will add the desired brand directly, so that you can select the correct brand and continue entering your contract. The accuracy of entering the frame number, model, battery number and the article numbers and the associated amounts is of great importance.
In case of a battery upgrade, the recommended retail price must be increased.
First, check whether the customer's company is already affiliated with us. If this is not the case, the customer can contact the HR department of the company. They can then contact us. Of course, the customer can also contact us, so that we can contact the employer. Also, give the customer a flyer from us, for more information.
The scheme applies to all types of bicycles! From e-bikes to granny bikes and from mountain bikes to electric cargo bikes. From the classic collection you can think of brands such as Gazelle, Batavus, Sparta, Koga, Giant, Trek, Cortina, Kalkhoff and Qwic. But other bicycles, such as Stromer, Riese & Müller, Urban Arrow, Cervélo, KTM, Cube, BMC and Santa Cruz also participate!
The dealer discount is calculated on the total amount (excluding VAT) of the bicycle and leased accessories.
Every contract includes a 24/7 repatriation service. If your customer breaks down in the Netherlands or Belgium, we will pick them up. If your customer leases an e-bike or speed pedelec, they are also entitled to a replacement bike, for a maximum of seven days.
How annoying! Unfortunately, this can happen. If one of your customers' bikes has been stolen, the customer first reports it to the police. It is important that the customer has both original keys and that the customer has the frame number included in the report. This number can be found via our platform. After reporting the theft, the customer comes to your store to fill out a theft form together.
You send this form to FietsROB. They are the point of contact and arrange further processing with Unigarant, our insurer. If the claim is approved, Unigarant will pay out the money within five working days.
In the meantime, you provide a comparable loan bike as soon as possible, for a maximum of seven days. The contract with the customer continues as normal.
How annoying! Unfortunately, this can happen. If one of your customers' bikes is damaged, report this via the damage form. It is important that you provide this form with a quote for the repair costs.
Send this form to FietsROB. They are the point of contact and will arrange further processing with Unigarant, our insurer. If the claim is approved, Unigarant will pay out the money within five working days.
We work together with FietsROB: a link between bicycle shops and lease bicycle users. They arrange the handling of service, maintenance and repairs. At FietsROB you can submit repair and maintenance requests. When you send a request, FietsROB will assess it. This way you can continue helping your customers. After a repair, you submit the invoice to FietsROB and they will then pay the invoice to you.
Warranty is provided via the usual route with the manufacturer of the bicycle.
Ubench, the FietsROB platform, is compatible with the following cash register systems:
Is this link not yet visible in your cash register system? Please contact the helpdesks of Cyclesoftware, Wilmar or Vendit. Your username and password are required for this (see emails from Ubench).
Don't worry, ultimately the invoicing will be done via our platform and that of FietsROB. If you don't have a cash register system but you still want to make a request, log in to the FietsROB platform
If you have not received login details from Ubench, you have lost your login name, you have questions about the content or amount of the service package or if you want to make a request via the platform and need help with this, you can contact FietsROB:
T: 085-0215273
E: info@fietsrob.nl
If you have lost your password, you can request it via the link https://www.ubench.com/ubench/. Then click on "Having trouble logging in?" and request your password with your obtained username.
Contact your cash register registration system if you have problems logging in to FietsROB and you have already received the login details from Ubench.
No, FietsROB is not brand dependent and provides service for every type and brand of bicycle.
After you have logged in, you will see 6 tiles. Click on the first tile: "New request". Then enter the frame number or the contract number of the customer. If your request is interrupted in the meantime, there is a number at the bottom right of each tile where you can pick up the request again. You can then go through the rest of the tiles
This depends on your own administration. FietsROB only sees 1 invoice coming in, as does the customer. We advise to put the same number on both invoices. You can easily find this by adding alphabetical or numerical additions to your reference.
The selected Service and Maintenance package is linked to the frame number. The frame number can be found in the Lease a Bike platform. The options are: Basic (up to €100 / year), Standard (up to €150 / year), Speed-pedelec (up to €300 / year) and the Premium package (no limit)
Your request will be available at the tile "Request approved". Complete the process here by entering the correct dates and then create the invoice with your own reference (invoice number). Send it and save the PDF that is created in the platform for your internal administration. After this, the invoice is automatically sent to FietsROB and finally paid to you.
On the FietsROB platform via the "Rejected" tile. In your cash register system you will also receive a notification or the status will change to "rejected". At that moment you cannot continue with your application. FietsROB will always indicate via notes why something has been rejected and will help you to complete the application properly.
In this case, you will receive a portion of FietsROB reimbursement. The excess of the annual budget must be invoiced directly to the employee.
Yes, you can adjust the amount of the parts up to the indicated maximum price. If you enter a higher amount than indicated, you cannot claim this part at FietsROB. The labor costs cannot be adjusted further - these are fixed.
